Free shipping on orders over: 200€ | 220$ | 175£
FAQ – Jewelry Maxing
Got questions? We’ve got answers. Below are the most common inquiries about our jewelry, shipping, and policies.
Orders & Shipping
How long does processing take?
Since all Jewelry Maxing pieces come in custom-sized packages, processing takes 5-7 business days before shipping.
How long does shipping take?
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
- International delivery times may vary due to customs clearance.
Will I receive a tracking number?
Yes. Once your order is shipped, a tracking number will be emailed to you. If you haven’t received it within 7 days, contact us at jewelrymaxing@gmail.com.
Do you ship worldwide?
Yes, we ship to most countries. International shipping times depend on location and customs processing.
What if my package is lost or delayed?
If your order is delayed beyond the estimated time, email us at jewelrymaxing@gmail.com, and we’ll assist you.
Jewelry & Sizing
What materials are used?
Most of our jewelry is crafted from premium stainless steel, silver plating, and high-quality stones, ensuring durability and a luxury finish.
Can I customize my ring sizes?
Yes. Our rings are available in a variety of sizes. You’ll be able to select your preferred size for each ring in your package before checkout.
How do I find my size?
Check our size guide on the product page for accurate measurements.
Does your jewelry tarnish or fade?
No. Our stainless steel and plated finishes are designed to resist tarnishing. With proper care, your pieces will maintain their shine.
Can I wear my jewelry in water?
While stainless steel is water-resistant, we recommend avoiding exposure to harsh chemicals, saltwater, and chlorine to maintain the finish.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 7 days of delivery. Items must be unused, in original condition, and with all packaging.
Can I return items if I ordered the wrong size?
Unfortunately, we do not offer refunds for incorrect sizing. Please refer to our size guide before ordering.
What if my item arrives damaged?
If your jewelry arrives damaged or defective, email us within 7 days with your order number and photos of the issue. We will arrange a replacement or store credit.
Do you cover return shipping costs?
Return shipping costs are the customer’s responsibility unless the item is defective.
How do I request a return or exchange?
Email jewelrymaxing@gmail.com with your order number and details of the issue. If approved, we’ll send return instructions.
Other Questions
Do you offer wholesale or retail partnerships?
Yes! If you’re interested in distributing or reselling Jewelry Maxing, visit our Distribution & Retail page or email us at jewelrymaxing@gmail.com.
How can I contact support?
You can reach us at jewelrymaxing@gmail.com. Our team responds within 24-48 hours on business days.
If you have any other questions, feel free to reach out!
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